Front of House and Parent Liaison Officer - Dubai, United Arab Emirates - Fortes Holdings

Fortes Holdings
Fortes Holdings
Verified Company
Dubai, United Arab Emirates

2 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Main Accountabilities:


  • Answer,
screen, and forward any incoming phone calls while providing basic information
when needed

  • Provide
office support services in order to ensure efficiency and effectiveness within
the School

  • Liaising,
communicating, and nurturing enrolled family relationships as per the Lifecyle
of School Engagement Infographic.

  • Maintain
open lines of communication to existing parents to ensure their concerns,
complaints and compliments feedback are handled effectively, efficiently and in
a timely manner, escalating to relevant SLT members when necessary and
scheduling touch base meetings as required.

  • Maintain
communications with existing parents, handling queries and being the liaison
between other school personnel and departments.

  • Coordinate
parent/community events in order to engage parents in school activities and
celebrations.

  • Assisting
in the Induction process via introduction by welcome packs and regular touch
base calls

  • Acting as
first point of contact for all parental complaints by monitoring, following up
and escalating concerns as required.

  • Being versed
in rules and regulations of the Ministry of Education and KHDA

  • Attending
weekly FOSS/FRISS meetings to identify any queries, concerns and conduct
regular workshop and intervention sessions

  • Monitor/screen/escalate
all complaints
Answering all
enquiries, processing requests & logging in all information for walk-in
inquiries onto the CRM

  • Notifying
colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT,
etc.

  • Welcoming
& engaging with prospective parents & visitors and addressing their
needs with a smile e.g., processing requests such as Item or Food drop-off /
Early pickup / Lateness etc.

  • Filtering,
re-directing incoming queries and concerns to the members in the Organisation
related to academic & operational policies, protocols & processes &

communicate on all matters related to: age-appropriate year-group
placement, the National Curriculum for England, Options, KS4 & 5 Pathways
(IBDP/IBCP, BTEC, GCSEs, 'A' Levels),
Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID
HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest
Groups, Academic Events/Productions/Trips etc.

  • Physically
ushering new families to their next engagement in the Admissions &
Induction & Departure Process

  • Coordinating
Existing Student Transitions with relevant Phase

  • Supporting GLO
on new student KHDA Student Registration & procuring required documentation

  • Assisting
the


Admissions Team on their R&Rs including:

  • Back-end data
entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE),
and data entry of information from Digital Forms
(Entrance Assessment Form, Scholarship Form) etc

  • Record Keeping & Compliance using

& updating registers for:


  • Student Attendance
  • Evacuation
  • Student Absences & approval via the VLE
  • Student Lateness
  • Student Early pickup
- & Survey Campaigns with existing families - 1 x Term

  • Undertake
relevance and work with the marketing team to devise marketing and
communication strategies for prospective parents at all stages of the
admissions cycle

  • Alerting the
Head of Phase / Principal to take necessary action on the existing families of
possible withdrawal intentions

  • Supporting FCO
Marketing by use of the relevant Digital Form to update Dubai Schools Market
Study

  • Conduct Family
Exit Interview by conducting initial meeting/phone call with parent

  • Receive and
sort daily mail/deliveries/couriers

  • Maintain
security by following procedures and controlling access (monitor logbook, issue
visitor badges)

  • Update
appointment calendars and schedule meetings/appointments


Job specification:


  • Bachelor's
degree in any discipline.

  • Good written
& oral communication skills.
- must have excellent customer service, negotiation skills & a flair for numbers.

  • Functional
computer skills are required.
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