Colleague Experience Coordinator - Dubai, United Arab Emirates - Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group
Verified Company
Dubai, United Arab Emirates

3 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Position:
Colleague Experience Coordinator (Full time #535389)


Property / Office:
Mandarin Oriental Jumeira, Dubai


Location:
Dubai, United Arab Emirates


Responsibilities

  • It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
  • MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
  • It is part of your role and your responsibility to fully support all learning and development activities.
  • You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
  • Use of the hotel's network, computers or internet access which is in the hotel's view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
  • Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  • Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
  • Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
  • To carry out any additional duties requested by management, related to hotel operational activities.
  • To be readily available with empathetic, open communication ensuring reliability and confidentiality.
  • To complete day to day personnel administration in response to requests and action plans.
  • To maintain good rapport and working relationship with all colleagues.
  • To provide a courteous and professional service at all times.
  • To project at all times a positive and motivated attitude and a calm demeanour.
  • To ensure that all colleagues have a complete understanding and adhere to the Mandarin Oriental Jumeira, Dubai's Colleagues Rules & Regulations.
  • To ensure that all inhouse rules and regulations are communicated to colleagues and implemented.
  • To assist with the coordination of all visas and immigration activities when necessary and monitor the passports and immigration papers and any other requirements as per UAE law for foreign national colleagues in conjunction with the Public Relations Officer.
  • Complete filing on a weekly basis and ensure that all colleagues' records are kept up to date.
  • To administer all internal transfers within the hotel.
  • To ensure that all casuals are recorded and that administration is complete and in accordance with legal requirements.
  • Conduct yearly audit to ensure all important documents are complete in colleague's file, such as passport copy, visa copy, signed contract, signed job description handbook and company policy acknowledgement.
  • Prepare and issue monthly Starter, Promotion, Transfer and Leavers list and send it to HR, Payroll, Security, and IT &T.
  • Prepare outstanding probation list for the Assistant Director of Human Resources.
  • Design posters, presentations for colleague events and colleague's meetings.
  • To carry out Human Resources presentations or reports as requested by the Director of Human Resources/Assistant Director of Human Resources.
  • To be responsible for the security and upkeep of personnel files.
  • To maintain and update the personnel records and the HRIS system when required.
  • To prepare colleague welcome/handbook.
  • To ensure that all Human Resources administration procedures are carried out in accordance with hotel legal requirements.
  • To assist and support the Director of Human Resources/ Assistant Director of Human Resources in the smooth and efficient running of the Human Resources Division, ensuring that all policies and procedures outlined in the Human Resources Operations Manual are strictly adhere to.
  • To monitor cleanliness and upkeep of Colleague Restaurant, Locker Rooms and Back of House Areas.
  • To be actively involved in the coordination of colleague social events.
  • To support and carry out training initiatives as applicable to the role.
  • To report for duty punctually wearing the correct uniform and name badge at all times.
  • To respond to any changes in Human Resources function as dictated by the market and the hotel.
  • To have a complete understanding of the Human Resources Operations Manual and Policies and Procedures.
  • To maintain a high standard of personal appearance and hygiene at all times.
  • To attend any meetings required by the Director of Human Resources/ Assistant Director of Hu
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