Holiday Home Coordinator - Abu Dhabi, United Arab Emirates - Gravity Real Estate

Gravity Real Estate

Verified Company

Abu Dhabi, United Arab Emirates

3 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Gravity real estate is looking for experienced, highly motivated and details-oriented Holiday Home Coordinator to join our growing successful team.

Responsibilities:

Coordinate the booking process for our holiday homes, including managing inquiries, responding to guest requests, and maintaining an accurate booking calendar.
Ensure that each property is thoroughly cleaned, maintained, and properly prepared prior to guest arrivals, following established quality standards.
Oversee housekeeping services, including scheduling and training of cleaning staff, inventory management of cleaning supplies, and conducting regular inspections to maintain cleanliness and presentation standards.
Manage property maintenance, coordinating repairs, and liaising with vendors and contractors to resolve issues promptly and efficiently.
Conduct routine inspections of properties to identify any maintenance or repair needs, safety concerns, or improvements required to enhance guest experiences.
Coordinate checkin and checkout procedures, including key management, guest orientations, and addressing any guest inquiries or concerns throughout their stay.
Monitor and respond to guest reviews and feedback, taking appropriate actions to address issues and ensure guest satisfaction.

Competencies:

Bachelor's degree in Hospitality Management, Business Administration, or a related field. Relevant certifications and training in hospitality or property management are a plus.
Proven experience in a similar role, preferably in the hospitality or vacation rental industry.
Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Strong attention to detail and a commitment to maintaining high standards of cleanliness and property presentation.
Exceptional customer service skills, with the ability to handle guest inquiries, resolve conflicts, and provide a positive guest experience.
Proficiency in using property management software, booking systems, and other relevant tools.
Excellent communication and interpersonal skills to effectively interact with guests, team members, vendors, and contractors.
Ability to work flexible hours, including weekends and holidays, as required.

Benefits: