Reservations Agent - Dubai, United Arab Emirates - Xclusive Group Of Hotels

Xclusive Group Of Hotels
Xclusive Group Of Hotels
Verified Company
Dubai, United Arab Emirates

2 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system.

Creates and maintains reservation records-usually by date of arrivaland alphabetical listing prepares letters of confirmation and promptly processes any cancellationsand modifications.


Additional duties may include preparing the list of expected arrivalsfor the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.


  • Processes reservations, especially from the Travel and Tourism Industry.
  • Knows the rates, and communicates with the supplier for updated rates.
  • Communicates reservation information to suppliers.
  • Check availabilities of tickets & excursions.
  • Makes sure that bookings are kept up to date to the system
  • Determines room ratesbased on the selling tactics of the hotel.
  • Prepares letters of confirmation.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Guest focused personality is essential; experience is an asset
  • Prior experience working with IDS or a related system
  • Strong interpersonal and problemsolving abilities
  • Fluency in English; additional languages are a plus

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)
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