Field Support Analyst - Dubai, United Arab Emirates - Emirates Flight Catering

Emirates Flight Catering

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Department IT
Roles and responsibilities

Installing and configuring Windows 2000/XP/2003 desktops, MS Office Applications and other software packages.

Installs, configures, fine tune and maintains computers, networks, file and print servers, and other devices, adds or upgrades disk drives, Memory, CD ROM units, printers, and related equipment.

Troubleshoot and repair network connectivity, services, software, cabling and performance problems.
Troubleshoot and repair Time Keeping System software, hardware and connectivity problems

Provide basic instruction / guidance to staff in proper operations of installed systems to maximize the efficient and effective use of those systems.

Act both proactively and reactively to define and resolve hardware problems and recognize and implement opportunities for improved hardware services.

Assure the timely diagnosis and arranging for the repair of all company owned hardware equipment.
Troubleshoot and assist in the maintenance of PABX system.
Troubleshoot and assist in the installation and configuration of Cisco switches, routers, firewalls and other network devices.
Assist with the installation of new and/or upgraded hardware equipment and software.

Skills and competencies:

Bachelors Degree in Engineering / Technology or equivalent qualification in Computer Science. Certification from Microsoft or Cisco.
Exposure to PLCs will be an added advantage

Should have excellent communication skills; strong interpersonal and problem solving skills and the ability to work effectively with staff across levels in a diverse environment.

Minimum four years of experience in maintaining network infrastructure, desktops, printers, MS Office products, Windows operating systems, Networking protocols, PABX and all other areas of Field support in a Microsoft / CISCO environment.

Job Description:

Applications are invited for the position of Field Support Analyst

Reports to:
IT Business Controller

Location:
Dubai