Spa Concierge - Abu Dhabi, United Arab Emirates - Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group

Verified Company

Abu Dhabi, United Arab Emirates

3 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Position:
Spa Concierge (Full time #533494)

Property / Office:
Emirates Palace, Abu Dhabi

Location:
Abu Dhabi, United Arab Emirates

Responsibilities:

Support the company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support the company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support the company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Operations

Keep the work area clean and neat at all times
Must follow all Standards and Procedures as taught by legendary trainers or Spa Supervisor
To ensure that a high standard of service is maintained throughout the Spa
Assist in the operations of all spa departments as required:
Front Desk
Spa Retail Area
Relaxation Area
Preparation Room
Sales and Marketing
Spa Suite
Report dysfunctional equipment to Spa Operations Supervisor
To maintain an inventory of supplies for the operations of the spa reception
Must have the ability to courteously interact and answer all spa and hotelrelated questions with guests

Must have good telephone skills and follow MOHG telephone etiquette.

Skills and Requirements:

Reading, writing, and oral proficiency in the English language
Arabic & French language will be an advantage
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
Must be selfmotivated
Must be flexible and able to work efficiently under pressure
Must work in a safe, prudent, and organized manner
Must be willing to be proactive, take initiative, and be held accountable when dealing with guests.
Must be comfortable handling cash, checks, and credit cards and be comfortable submitting accounting documentation at the close of shift, and be held accountable.

Advertised: 20 Jan 2023 Arabian Standard Time

Applications close: 20 Feb 2023 Arabian Standard Time