Call Center Customer Service Staff - Dubai, United Arab Emirates - vivo Middle East

vivo Middle East

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Job Title:
Call Center Customer Service Staff - After-Sales Office

Job Summary:

As a Call Center Customer Service Staff member in our After-Sales Office, you will be responsible for receiving and addressing user inquiries through hotlines and online platforms promptly and accurately.

You will also play a crucial role in documenting and relaying user feedback to the headquarters, ensuring the timely and precise communication of user concerns.

Additionally, active participation in product training and assessments is a key aspect of this role.

Responsibilities:

Handle incoming customer inquiries via telephone and various online channels promptly, courteously, and accurately.
Document and relay user feedback to the headquarters, ensuring precise and timely communication of user concerns.
Actively participate in product training and assessments to stay updated on product knowledge and service procedures.
Maintain a comprehensive database of customer interactions, ensuring accurate and thorough documentation.
Collaborate with other departments to address customer concerns and provide effective solutions in a timely manner.
Follow up with customers to ensure their issues are fully resolved and they are satisfied with the resolution provided.
Identify and recommend improvements in customer service procedures to enhance overall customer satisfaction.
Adhere to company policies and procedures, particularly those related to customer service and data protection.

Qualifications:

Bachelor's degree or higher.
Proficiency in the local language and English (fluent in listening, speaking, reading, and writing); knowledge of Chinese is advantageous.
Thorough understanding of call center procedures, service policies, product knowledge, and standardized aftersales processes, enabling independent and effective resolution of user issues to ensure high satisfaction.
Strong communication skills, fluent verbal ability for voice agents, and proficient typing skills (minimum 37 words/minute for Arabic, adaptable to local conditions for online agents).
Proficiency in office software, with a knack for data analysis and the ability to identify issues, implement improvements, and optimize processes.
Preferably, more than one year of experience in managing contact center teams.

Other Requirements:

Capable of completing tasks independently at or above the team's average level, exceeding performance expectations.
Exhibit a strong serviceoriented approach, coupled with a sense of responsibility and adaptability.
Willingness to accommodate shifting schedules.

Salary:
AED3, AED3,500.00 per month

Application Question(s):