Customer Service Representative - UAE, United Arab Emirates - Apparel Group

Apparel Group

Verified Company

UAE, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

he Customer Care Executive is the point of contact with the customer and takes responsibility for ensuring all customer calls are handled in a timely, accurate manner and reflect the superlative levels of customer service that define the customer experience as per 6th Street standards - Review orders on a daily basis for possible issues for fulfilment, address issues.

- Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.

- Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.

- Maintain awareness of our process and KPI's and an understanding of performance evaluation relating to calls and KPI calculations - Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers' feedback and concerns - Work with Operations to address and resolve store issues.