System Analyst Retail Ikea - Dubai, United Arab Emirates - IKEA
Description
Company description Job Requisition ID**:152412
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.
Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.
Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayJob description
Location :
IKEA, Jebel Ali
Overview of the role
With emphasis on implementing various Service Packs & Hot Fixes and various IT tools for the IKEA stores within the UAE, Qatar, Egypt and Oman with clearly defined business process & working methods that are in line within the IKEA concept & Al-Futtaim Group' framework and guidelines.
What you will do
SOLUTION SCOPING
- Collaborate with other Functional Leads
- Project Execution to deliver a seamless global project execution model. Gather and effectively use data to deliver continuous improvement.
- Ensure on time delivery, quality and cost effectiveness of all functional MS NAV/Business Central projects and enhancement activities to ensure that it is delivered within the guidelines of the delivery methodology.
- Analyze and contribute to functional specifications provided by business users and produce technical specifications in line with agreed standards.
- Ensure completeness of technical requirements and functional architecture analysis for the design and implementation of the solution while identifying the gaps or challenges (if any).
- Manage & implement quarterly Service Packs & Hot Fixes with no or mínimal impact to the day to day business operations in all 3 countries.
- Support the MV Microsoft Dynamics NAV/Business Central, Microsoft CRM 365, Qlik Sense, Online Checkout the IKEA IT infrastructure ensuring all departments and functionalities are utilized to the full.
- Digital solution integration with MV Microsoft Dynamics NAV, Dynamics 36
- Implement the Global-IKEA and Al-Futtaim Group' strategy through delivering the global eCommerce & One-Web platform to support multichannel sales, direct to customers and Promoting B2B (Business 2 Business) sales
- Work closely with Global support team for all centralized IT tools (EDI, IKEA Web, eCommerce, MS-NAV, CRM365, IKEA Intranet) which are owned and provided by the principal to ensure effective implementation and seamless integration.
BUSINESS OPERATIONAL SUPPORT
- Provide efficient users' & operational support for all local & international retail functions (Stores, Pickup Points, Service Office, E-Commerce, Central Unit) and External warehouse operations
- Conducts gap analysis and uses analytical skills to identify root cause and assist with problem management.
- Closely work with IKEA & Inter-IKEA Global IT team to support/rollout principle provided tools for coworkers & our customers
- Manage and prioritize support tickets in request system (Jira) to meet agreed Service Level Agreements
- Administer all on premise SQL databases to ensure there is continuous Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring/troubleshooting tools.
- Work/Administer various ETL activities also ensuring proper documentations/approvals are in place.
Required skills to be successful
- Excellent analytical, interpersonal skills and has individual accountability
- Make functional recommendations for installation, modifications and custom development for NAV projects
- Communicate effectively in all mediums and to all levels within the organization
- Excellent verbal and written communication skills in English.
- Should be highly process oriented, desire to learn and ability to implement them swiftly.
- Should possess great troubleshooting skills and a good team player, highly motivated and ambitious
- Customer focused by staying current on emerging Microsoft technologies and 3rd party software solutions.
- Experience to work in fast paced environment in Agile methodologies
What equips you for the role
- 7+ years of experience supporting Microsoft Dynamics NAV / D365 Business Central
- Proficient on the following MS Dynamics NAV/
Business Central Modules:
Inventory & Stock, Warehousing, Financial & Costing knowledge, Sales Module, Customer Relations and After Sales functions
- Demonstrable
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