Beauty Therapist - Abu Dhabi, United Arab Emirates - Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group

Verified Company

Abu Dhabi, United Arab Emirates

3 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Position:
Beauty Therapist (Full time #532865)

Property / Office:
Emirates Palace, Abu Dhabi

Location:
Abu Dhabi, United Arab Emirates

Responsibilities:

It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures

MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements

It is part of your role and your responsibility to fully support all learning and development activities.

Ensure that all standards of LQE, MOQA and Forbes are followed consistently

You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority

Use of the hotel's network, computers or internet access which is in the hotel's view unreasonable or inappropriate, for example gambling or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal

Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental

Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site

Emirates Palace has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason

Act as a hotel ambassador at all times

To ensure that a high standard of service is maintained throughout the Spa by therapists.

Will be responsible for helping the Director of Spa & Wellness & Assistant Spa Manager with training and assessment, which will be properly recorded in the relevant areas for all therapists

Will be expected to help with stock control, stock takes and orders as requested by the Treatments Supervisor/Manager

Will be expected to assist and perform various demonstrations and events

Responsible for motivation of therapists and to report to the Director of Spa & Wellness & Assistant Spa Manager on the ambience / morale of the team at any given time

To set an example to all therapists

Responsible for achieving sales targets as set by the department

To carry out any additional duties requested by management, related to hotel operational activities

Follow all Standards Operating Procedures (SOPs) as taught by Director of Spa & Wellness & Assistant Spa Manager

Keep work area clean, neat and hygienic at all times

Ensure that a high standard of service is maintained throughout the Spa

Assist in the operations of all spa & wellness department as required:

Spa Treatment Rooms
Spa Reception
Spa Retail
Spa Pantry
Consultation Lounge
Spa Thermal & Changing Facilities

Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift

Will be expected to assist and perform various demonstrations and events

Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your working day

Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Assistant Director of Spa & Wellness & Assistant Spa Manager

Perform all treatments to the highest standards on guests whilst maintaining the guest's comfort at all times

Be on time for appointments and thoroughly review appointments before and after completing each treatment

Have the ability to courteously interact and answer all spa and hotel related questions with guests

Attend daily and monthly meetings when necessary

Be on time to attend training that has been scheduled by Director of Spa & Wellness & Assistant Spa Manager

Perform all assigned tasks

Report any dysfunctional equipment to Director of Spa & Wellness & Assistant Spa Manager Maintain inventory of supplies for the operations of the treatment rooms

Attend trade shows where necessary

Keep up to date with market trends

Skills & Qualifications
Senior School qualification or equivalent is a must

Beauty School graduate will be preferable

CIBTAC/CIDESCO qualifications will be an advantage

Minimum 2 year of experience working as a Spa/Beauty Therapist

Previous experience working in a 5-star hotel environment will be an advantage

Previous experience working in the Middle East Region is an advantage

Good knowledge on computer systems will be an advantage

Clear communication; effective verbal and written communication skills in English

Ability to understand guest needs and expectations and to deliver superior customer service with little input from others

Perform job with attention to det