Customer Care Executive - Dubai, United Arab Emirates - NADIA Global

NADIA Global

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

One of our Chemical Trading clients is looking for an
Customer Service Executive for International Trade In logistics with minimum 3 years of experience.

Responsibilities:

Responsible of tracking all Sales orders and their status to plan deliveries
Responsible of following up with Sales Managers to plan the deliveries and to help with SO approval
Interact with our customers in arranging their shipments in a way that exceeds customer service expectations
Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met
Ensure efficient scheduling and routing of goods to approved SO to reduce costs and ontime infull (OTIF) delivery
Ensure accurate and timely data entry into our operating system
Coordinate with all relevant departments i.e., Sales, Operations and Finance to ensure processing the orders as required
Ensure Best in Class Service to our Customers thru a strong Customer Service Organization and a mature Customer Collaboration process in place
Process all relevant documents related to transaction such as BL, LC draft, COO. Etc
Ensure documents are timely sent to customers.
Ensure accurate and timely client invoicing.
Contribute to maintain strong relationships with customers and suppliers.
Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers' standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures.
Serve as the primary liaison with Sales and operations on the delivery of costeffective customer service
Report directly to CS manager any issue or difficulties
Manage complaints and committed to meeting current and future expectations and requirements of customers, and resolving customer issues that arise
Provide back up in absence of any colleague as required/instructed by manager

Requirements:

Level of education and professional qualifications and/or specific occupational training required.
Must Have specific skills to the job, e.g., Language fluency, etc.
Experience in Export and Import by road and Sea (Must have)
Exceptionally good knowledge on customs regulations and processes (Must have)
Experience in order management and fulfillment that involved coordination with Customers, Sales, and all relevant stakeholders.
35 years job experience as a Customer Service and logistics in international trade.

Job Types:
Full-time, Permanent

Salary:
AED6, AED7,500.00 per month

Experience:

International Trade: 3 years (required)