Quality Controller - Dubai, United Arab Emirates - Talent First HR Consultancies co.

Talent First HR Consultancies co.
Talent First HR Consultancies co.
Verified Company
Dubai, United Arab Emirates

4 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

A Well known call center company looking to hire Quality Controller who could Performs call monitoring and provides trend data to the management.

Outstanding customer service skills and dedication to providing exceptional customer care.


Responsibilities:


  • Participates in design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to the management.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provide feedback regarding monitoring scores and identify strengths and weaknesses
  • Coordinates and facilitates call calibration sessions for customer care centre staff.
  • Provides feedback to customer care centre leaders.
  • Prepares and analyses internal and external quality reports for management staff review.
  • Assist in developing training and competencies based on trends quality and metrics.
  • Perform other duties as assigned.
  • Contributes to developing, implementing, and enforcing the Service Quality Manual that covers policies and operating procedures for the department activities.
  • Assists in conducting market research 002C benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based
  • Interpreting data, analysing results and provide ongoing reports which required from management
  • Monitor and follow up performance and work progress out of working hour and during the public holiday.

Required Skills:


  • Excellent verbal, written and interpersonal communication skills.
  • Outstanding customer service skills and dedication to providing exceptional customer care.
  • Must be selfmotivator and selfstarter.
  • Focus on quality and customer service.
  • Exceptional listening and analytical skills.
  • Solid time management skills.
  • Coaching and counselling Skills.
  • Must be able to effectively deal with people at all levels inside and outside of the Company.
  • Creative ability & writing proficiency.
  • Ability to multitask and successfully operate in a fast paced, team environment.
  • Must adapt well to change and successfully set and adjust priorities as needed.
  • Must be proficient with Microsoft Office.
  • Bilingual

Minimum Qualifications
-
4+ years contact center experience:


  • 4+ years quality control experience:
-
Bachelor's degree:


  • Fluent in English & Multilanguage speaker can be selected as priority,
  • Must be available inside UAE, working, on VISIT VISA or Cancel Visa for interview.
  • Confident with all Microsoft Office packages.
- package include: Salary, Incentive and Benefits


Salary:
AED5, AED7,000.00 per month


Experience:


  • Contact call center: 4 years (required)
Quality Control: 4 years (required)


Language:


  • Arabic (required)
  • English Fluently (required)
More jobs from Talent First HR Consultancies co.
See all jobs of Talent First HR Consultancies co.