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Head of Client Service - UAE, United Arab Emirates - Emirates NBD

Emirates NBD

Verified Company

UAE, United Arab Emirates

1 month ago

Posted by:

Ahmed Al-Mansouri

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Description

Company Introduction

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers.

The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches.

We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

Job Purpose

The Head of Client Service - Private Banking will predominantly focus on defining, measuring, analyzing and improving the Customer Service domain which includes strategy planning, process reengineering, operations, team management, etc.

Responsibilities

Facilitate client education initiatives and maintain transparent communication with clients regarding market trends, investment strategies and overall financial insights.
Conduct client satisfaction surveys and analyze feedback, and client retention rates.
Liaise with the Private Banking Investment advisors to deliver effective banking solutions tailored to the clients' requirements & explore Investment opportunities with the client.
Budget planning and implementation.
Work closely with key client relationships and other units within the Bank to identify Customer Experience enhancement opportunities.
Provide regular reports to senior leadership on key performance metrics, financial results, and strategic initiatives.
Act as principle point of contact for all Governance and Control functions within the Bank (Audit, Risk and Compliance)
Coordinate with the Relationship Managers, Investment Advisors to deliver products and services as per the requirement of the Private Banking clientele.
Guide and train the service team on generating leads for wealth investment products across the Private Banking customer base.

To be successful in this role, you will need the following skills and experience

At least 10 years' experience within Banking, out of which 5 years in a managerial capacity
Bachelor's degree an MBA would be an advantage
Minimum CISI Level 2 Certification
Comprehensive understanding of Compliance, Due Diligence and Anti-Money Laundering Acts
Indepth knowledge of Banking products & services
Experience servicing UHNI Clientele within Wealth Management

What we offer you