Customer Service Associate- UAE National Fresh - Dubai, United Arab Emirates - The Luxury Closet

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

About us


The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury.

We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

  • A young, dynamic and forwardthinking environment
  • Fast paced and very short decision times for changes
  • A canvas for you to truly excel
  • 99% of uptime on sunshine

About the role


The Luxury Closet is in search for a
UAE NATIONAL to work as a
Customer Service Associate for our Dubai Office, who is motivated to turn the vision into reality and will give 100% to make it happen.


Responsibilities

  • Identifying and assessing customers' needs to achieve satisfaction
  • Build sustainable relationships and engage customers by taking the extra mile
  • Aim at converting general inquiries into a sale
  • Aspire to bring customer delight in each and every interaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents where applicable
  • Follow communication procedures, guidelines, and policies

Requirements:


  • Very good written and spoken English and Arabic.
  • Only UAE National fresh college graduate or 1 year work experience in sales, customer service.
  • Deep knowledge of multiple luxury brands.
  • MS Office expertise: Word and Excel.
**Benefits

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