Customer Service Associate- UAE National Fresh - Dubai, United Arab Emirates - The Luxury Closet
Description
About us
The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury.
We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.
Our aim is to unlock and curate the most valuable and exclusive closets from around the world.What do we offer?
- A young, dynamic and forwardthinking environment
- Fast paced and very short decision times for changes
- A canvas for you to truly excel
- 99% of uptime on sunshine
About the role
The Luxury Closet is in search for a
UAE NATIONAL to work as a
Customer Service Associate for our Dubai Office, who is motivated to turn the vision into reality and will give 100% to make it happen.
Responsibilities
- Identifying and assessing customers' needs to achieve satisfaction
- Build sustainable relationships and engage customers by taking the extra mile
- Aim at converting general inquiries into a sale
- Aspire to bring customer delight in each and every interaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents where applicable
- Follow communication procedures, guidelines, and policies
Requirements:
- Very good written and spoken English and Arabic.
- Only UAE National fresh college graduate or 1 year work experience in sales, customer service.
- Deep knowledge of multiple luxury brands.
- MS Office expertise: Word and Excel.
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