Cafm Help Desk Officer - Abu Dhabi, United Arab Emirates - VENTURE PLUS CONSULTANCY SERVICES LLC

VENTURE PLUS CONSULTANCY SERVICES LLC
VENTURE PLUS CONSULTANCY SERVICES LLC
Verified Company
Abu Dhabi, United Arab Emirates

2 weeks ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

Job Requirements:


  • Bachelor's Degree level education.
  • Good Communication Skills.
  • Minimum 2 years working experience in a Facility Management Company.
  • Good Knowledge on MEP, ELV Activities.
  • Strong Interpersonal skills, initiative, analytical thinking, decisionmaking and leadership abilities.
  • Perfect command of spoken and written English.

Responsibilities:


  • Provide a helpdesk function to deliver related managing agent services.
  • Assist the operations team in the daily operations of the CAFM system.
  • In conjunction with the helpdesk manager, produce reports to performance levels.
  • Ensure customer issues are professionally resolved
  • To meet or exceed Targets and KPI requirements set by senior management from time to time.
  • Manage and coordinate the data for PPM's and reactive schedules to ensure optimization of maintenance service delivery.
  • Ensure MEP workflow processes are tracked, monitored and implemented on a continuous basis.
  • Accurate data entry for assets, locations, checklists, utility consumption etc.
  • Accurate updating and maintenance of the CAFM system.
  • Proactively monitor and take corrective action on outstanding PPM and reactive maintenance calls

ACCOUNTABILITIES:


  • Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives
  • Good communication with the FM MA staff, vendors and supply chain from a helpdesk perspective
  • Perform emergency support duty, if required
  • Accurate capture and inputting of all required information
  • Close relations with Maintenance planners and coordinators to ensure operational effectiveness

Salary:
AED4, AED4,001.00 per month


Ability to commute/relocate:

  • Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
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