Automotive Service Advisor - Dubai, United Arab Emirates - Gentlemen's Garage Auto Services

Gentlemen's Garage Auto Services

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

JOB DESCRIPTION
❖ Can perform a walk-around ocular inspection for check-in indicating the details of the customer, the details of the car, and the customer's concerns

❖ Receives inquiries and offer automotive workshop services and

❖ assistance by initial consultative vehicle repair advises to customer

❖ Schedules customers for service appointments

❖ Writes service orders and descriptions of problems and repairs

❖ Translates customers' repair problems into standard repair terminology

❖ Answer questions about service outcome

❖ Explains repairs to customers and the extent of the work needed to be done

❖ Test-drive vehicles to confirm service repairs

❖ Estimate the cost and time needed for repairs

❖ Inform customers upon completion of repairs and when the vehicle is ready for pick-up

❖ Handles customer complaints

❖ Follow up with customer as to the quality of work done, cleanliness,

❖ timely delivery, next service reminder and request for customer referrals

Requirements:

❖ Bachelor's Degree or its equivalent, qualification certificate, and other automotive training & sales certificates

❖ Proven work experience in the automotive industry (UAE).

❖ Advanced knowledge of modern vehicle variants and models.

❖ Complex problem-solving skills.

❖ Ability to operate diagnostic equipment.

❖ Good communication skills.

❖ Ability to work in a fast paced working environment

❖ Driving License (preferred)

Salary:
AED3, AED6,000.00 per month

Experience: