Travel Consultant - Dubai, United Arab Emirates - The Emirates Group

The Emirates Group
The Emirates Group
Verified Company
Dubai, United Arab Emirates

2 weeks ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

beBee Recruiter
Description

Qualifications & Experience:
SPECIFIC JOB ACCOUNTABILITIES In Resort Service & Guest Experience Centre
  • Provide award winning service on holiday for our customers, primarily face to face, but also over the phone, via SMS & WhatsApp and through our new App Chat functionality.
  • Work with our airlines Network Control and Reservation Services team, Destination Management Companies and hotels around the world.
Monitor the network and ensure Emirates Holidays customers are proactively supported and looked after.
  • Play an instrumental role within the 'Crisis incident? team, in the event of Force Majeure, crisis or cancellation situations during the holiday experience.
3.


MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS Qualifications:
12 Years schooling or equivalent Experience : Commercial/ Sales/ Reservations /Ticketing 1+ Year Knowledge/Skills: Experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service


Knowledge/skills:

  • Someone who really understands the importance of exceptional customer experiences and exceeding our customers expectations.
  • A confident communicator with proven persuasive and influencing skills.
  • Thrives on a busy service and sales environment and selfmotivated to achieve performance & business targets.
  • Positive attitude and enjoys working as part of a team.
  • A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
  • Someone who wants to keep developing and able to take accountability for their own learning.
  • Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
  • Excellent attention to detail and understands the impact of errors on the business and customer.
  • IT literate and quick to learn.
  • Flexibility to work shifts, including evenings, weekends and public holidays.

Leadership Role :

NO Safety Sensitive Role:
No Other languages besides English: Arabic
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