Fraud Analyst - Dubai, United Arab Emirates - Cupola Tele Services (CTS)

Cupola Tele Services (CTS)
Cupola Tele Services (CTS)
Verified Company
Dubai, United Arab Emirates

2 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
Monitor real time queues and identify high risk transactions within the business portfolio.

  • Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
  • Identify fraudulent transactions and cancel them from further processing.
  • Resolve queued transactions within the service level agreements to reduce potential revenue losses.
  • Interact with banks and customers to validate information and to confirm or cancel authorizations.
  • Resolve customer issues within the scope of existing service level agreements.
  • Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
  • Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
  • Ensure confidentiality of all information collected during investigation.
  • Determine existing fraud trends by analyzing accounts and transaction patterns.
  • Recommend antifraud processes for changing transaction patterns and trends.
  • Recommend new software tools used for fraud detection, prevention and reporting activities
  • Assist with analytics when an fraud incident occurs within the Card domain (Credit and Debit) reaches the team.
  • Specific duties to include identifying and understanding fraud patterns, proposing rules and other supplementary countermeasures to address the attack vector, to assess the effectiveness
  • 1Good knowledge of Falcon and Vison Plus

Salary:
AED1, AED5,000.00 per month


Application Question(s):

  • Are you flexible with shifts and 6 day working week?
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