Customer Service Executive - Dubai, United Arab Emirates - HTrust Human Resources Consultancy

HTrust Human Resources Consultancy

Verified Company

Dubai, United Arab Emirates

3 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Our Client - A leading firm into Ecommerce fulfilment industry is looking for a Customer Service Executive to liaison between customers and various internal departments to ensure the highest level of client satisfaction by providing exceptional service and support.

Position:

Customer Service Executive.

Package:
-4K-5K (AED).

Location:

Dubai.

Experience:
-1-2 Years of Same industry is preferred.

Key Responsibilities:

Act as a liaison between customers and various internal departments to address inquiries, resolve issues, and ensure smooth logistics operations.

Customer Support:

Serve as the main point of contact for clients, addressing inquiries, providing information, and resolving issues related to logistics services, including order tracking, shipment status, and any other customer concerns.

Order Management:

Coordinates and oversees the end-to-end order management process from placing orders to delivery, ensuring they are completed in a timely and accurate manner.

Collaborate with internal teams, such as warehouse and logistics, to optimize order fulfilment and meet client requirements.

Issue Resolution:

Investigate and resolve client complaints or issue in a timely manner, working closely with relevant departments to identify the root causes and implements corrective actions.

Maintains comprehensive documentation of client interactions, problems, and solutions.

Relationship Management:
Build and nurture strong client relationships by understanding their needs, preferences, and expectations. Proactively address client concerns, provide regular status updates on orders, and identify opportunities for account growth.

Communication and Coordination:

Effective communication with internal teams including operations, sales, and management to ensure seamless coordination of client requirements and service delivery.

Works with cross-functional teams to improve processes and improve client satisfaction.

Performance Tracking:

Monitors and reports on key performance indicators (KPIs) related to the client service, such as response time, issue resolution and Service Level Agreements (SLAs).

Continuous Improvement:
Recommends and implements process improvements, automation tools, and best practices to improve overall effective and efficient client service.

Skills:

Clientfocused approach, strong problemsolving abilities, and good communication skills.

Strong problem-solving abilities.
Good communication skills.

Qualifications:

Bachelor's degree in business, logistics and supply chain management, or related field is preferred.
Competitive package with standard benefits.