Holiday Homes Guest Relations Officer - Dubai, United Arab Emirates - Sejourne Holiday Homes

Sejourne Holiday Homes
Sejourne Holiday Homes
Verified Company
Dubai, United Arab Emirates

4 days ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
Key Accountabilities

  • Coordinating and multitasking job duties in a fastpaced environment.
  • Overseeing guest experience from guest arrival, throughout their stay and during their departure.
  • Providing guest a personal experience.
  • Reviewing the arrival list daily and assists in ensuring the apartment preparation and distribution of welcome amenities.
  • Responding quickly to calls to ensure guests are not kept waiting.
  • Suggesting best places to tour, shop, and dine to enhance guest experience. Coordinating resolution tasks for challenging situations, whilst keeping the customer informed of their actions (challenging situations may include maintenance, technicians, contractors, cleaners etc.).
  • Prioritizing tasks and communicate effectively with colleagues which is essential for the daily running of the operations.
  • Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered.
  • Collaborating effectively with members of the concierge and security, who you'll be working closely with on resolution cases.
  • Working on other tasks or adhoc projects/activities as required.
Skills & Experience

  • Experience in customer engaging roles holiday home operator in the UAE
  • Warm and welcoming character.
  • Excellent communication skills.
  • A professional appearance and demeanor (no visible tattoos).
  • Attention to detail.
  • Strong work ethic.
  • Socially adept interpersonal skills.
  • Good skills with numbers.
  • Confident phone manner.
  • Able to take on a task and see it through to completion.
  • Excellent time management and organization.

Salary:
AED3, AED4,000.00 per month


Experience:

Holiday Homes Guest Relation: 2 years (required)
More jobs from Sejourne Holiday Homes
See all jobs of Sejourne Holiday Homes