Call Center Clerk - Al-Ayn, United Arab Emirates - Kanad Hospital

Kanad Hospital

Verified Company

Al-Ayn, United Arab Emirates

3 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Position at Kanad Hospital_

Requirements
:
_FEMALES ONLY_

Education: Diploma/degree holder preferably in administration
Experience: At least 2 years of experience in a related field preferably Hospital settings.
Languages
:Arabic and English fluency required. Pashtu preferred

Responsibilities:

Provide patients with appointments and other services information.
Enter new patients' information into system, and update existing patients' information.
Transfer calls to appropriate resource.
Good data entry and typing skills, and being attentive to detail.
Acquire needed knowledge of all the insurance companies, third party administrators and other institutions on direct billing with the Oasis Hospital
Maintain clean and orderly desks.
Maintain confidentiality of all hospital information.
Speak in Arabic or English in the working environment when communicating with fellow workers.
Report to work on time as scheduled.
Ensure compliance with Appearance and Dress Code of the department.
Attend meetings and trainings as scheduled.
Perform other related duties incidental to the work described herein.

Competencies:

Providing an excellent verbal and written communication with patients, and demonstrate a high level of listening skills.
Demonstrate a high level of problem analysis and problem solving skills.
Being able to receive and make all required number of phone calls per day, while maintaining an excellent customer service and using the scripts provided in call center.