Client Relations Executive - Ras al-Khaimah, United Arab Emirates - ADS INTERNATIONAL AUDITORS LLC / ADS MANAGEMENT AND TAX CONSULTANCY
3 weeks ago
Description
Designation:
- Client Relations Executive
Location:
- RAK, UAE
Job Brief:
Responsibilities and accountabilities
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Take ownership of customers' issues and follow problems through to resolution.
- Following up on complicated customer calls when required and collecting the documents.
- Completing call notes and call reports as necessary and updating them in the system daily basis
- Handle customer service complaints with professionalism and confidence
- Identifying and initiating improvements to work, customer service, quality, and work process and contributing to business efficiency goals.
- Carry out all the tasks ensuring all activities are completed within timescales and with a high degree of accuracy.
- Build sustainable relationships and trust with the customer through open and interactive communication.
Knowledge, skills, and Abilities
- A bachelor's degree in administration or any other field.
- A minimum of 12 years of experience.
- Fluent in English both verbal & Written skills
- Basic PC skills required especially MS Excel, Word, and PDF
- Excellent organizational, follow up and time management skills
- Analytical and problemsolving skills
- Leaning and information Absorption.
Ability to commute/relocate:
Ras al-Khaimah: Reliably commute or plan to relocate before starting work (required)
Education:
Bachelor's (preferred)
Experience:
accounts, admin, & any other field: 1 year (preferred)
Language:
English, Hindi (preferred)
Job Types:
Full-time, Permanent
Salary:
AED1, AED2,000.00 per month
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