Collections Agent - Dubai, United Arab Emirates - ADIB - Abu Dhabi Islamic Bank

ADIB - Abu Dhabi Islamic Bank
ADIB - Abu Dhabi Islamic Bank
Verified Company
Dubai, United Arab Emirates

3 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
Collections Agent


Role :
Collections Agent

Location:
Dubai**
Role Purpose:
Key Metrics

  • Knowledge of market and industry characteristics
  • Strong collection experience
  • Welldeveloped verbal, written and interpersonal skills
  • Interviewing techniques to obtain factual information
  • Office practices and procedures and record keeping practices.
  • Strong customer service skills
  • Strong call center experience
  • Give the customer the message in a short time
  • Strong phone skills
  • Strong math aptitude
  • Strong Ability to multi tasks
  • Strong relationship management skills
  • Computer literacy
  • Fluent in English and Arabic

Key Accountabilities of the role

  • Prepare a plan to call the customers in coordination with the collection team leader.
  • Check the customers who do not pay their due payments
  • Review the customers list and make priorities for calling them based on the team leader instructions
  • Review the customer's account and information and prepare notes or questions if available
  • Call the customers based on priorities and instructions
  • Contact the customer through other channels of remote communications by processing requests and making outbound calls to customers if necessary
  • Negotiate with the customer and inform him by the due amounts, deadline of payment and the way of payment
  • Negotiate agreements and settlements within established guidelines
  • Update customer information, tracks and documents into customer interface system after each call
  • Record the results of the call regarding the payments or deferring it
  • Compare the percentage of performed calls with the planned ones
  • Discuss the main issues with the team leader
  • Ensure a conducive environment for the dissemination and exchange of information within the team and between the team and units
  • Provide feedback to the team leader and the collection manager with the information on customers if required.

Specialist Skills / Technical Knowledge Required for this role:

  • knowledge of the banking industry and their products and services
  • A university degree
  • Collection Experience 5 years+
Job ID
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