Manager-specialized Collections - Dubai, United Arab Emirates - Standard Chartered

Standard Chartered
Standard Chartered
Verified Company
Dubai, United Arab Emirates

2 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Job:
Risk


Primary Location:
Africa & Middle East-United Arab Emirates-Dubai


Schedule:
Full-time


Employee Status:
Permanent


Posting Date: 18/Apr/2023, 1:36:03 AM


Unposting Date: 02/May/2023, 5:59:00 PM


The Role Responsibilities

  • This role is responsible to ensure that the Collections Strategy & processes pertaining to Specialized Collections are followed and executed.
  • To understand implications of legal actions executed and act accordingly while complying with TCF guidelines.
  • To Coordinate with the law firms and review performance.
End to End responsibilities of managing Collection and Specified vendors (eg:
Auction house, yard)

  • To Ensure regular reviews, SLA with all internal and external stakeholder for effective outcomes.
  • To embed Here for good and Group's brand and values in UAE Retail Collections & Recoveries unit and to perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Strategy

  • Ensure that the Collections Strategy & processes for pertaining to Specialised Collections are followed and executed.
  • Understanding implications of legal actions executed and act accordingly while complying with TCF guidelines.
  • Ensure that staff is being made aware of the new processes & strategies implemented.
  • Renew and develop collection processes and enhance them as per the requirement of Group standards/ Regulators and Country Laws.
  • Managing Legal on retail Secured/ Unsecured loans (Collection and Recovery) and enhance of performance through Litigation.

Business

  • Coordinate with Legal & Compliance regarding Collection Litigation matters.
  • Coordinate with the law firms and review performance. End to End responsibilities of managing Collection and Specified vendors (eg. Auction house, yard)
  • Monitor the billing, accrual forecasts and MIS for law firms, auto yard and other related vendors.
  • Filling of cheque bounce complaints for all products on the recommendation of respective Managers.
  • Filing of foreclosures against customers in LAP and Mortgage accounts
  • Coordinate with Law firms to ensure successful execution of cases.
  • Ensure timely repossession and sale of identified vehicles to support auto recovery budgets.
  • Provide timely information analysis and detailed statistical reports to internal stakeholders.

Processes

  • Ensure regular reviews, SLA with all internal and external stakeholder for effective outcomes.
  • Ensure regulatory functions in accordance with the Central Bank Guidelines & internal policies.
  • Ensuring staff are proficient on systems, processes & policies, adequately equipped to with the required knowledge to recover from customers.
  • Improve Collection productivity and effectiveness by ensuring appropriateness of processes and training programs
  • Ensure auto yard management is as per internal policies and procedures and the external vendor agreement terms are adhered to.
  • Accountable for satisfactory closure of issues/gaps arising from Internal Audits, Business Risk Reviews, peer reviews, third party law firm audits and regulatory reviews
  • End to End responsibilities of legal process for collections.

People and Talent

  • Oversee career development plans of key resources; viz. direct and indirect reports, to assure robust succession planning and adequate benchstrength for key positions
  • Build a professional team of collection managers by implementing 3M methodology (measuring, monitoring & motivating activities)
  • Manage capacity planning, in accordance with Group Collection Standards, to ensure that adequate collection resources are in place to execute collection strategies, and deliver business objectives
  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
  • Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

  • Account for compliance with operational risk, against money laundering guidelines, reputational risk, Treating Customer Fairly policy, and local regulations on collection activities including but not limited to customer data privacy, physical contact and use of third party agency guidelines
  • Implement the Operational Risk Framework (ORF) as planned and on a timely basis, and proactively and rigorously evaluate ORF controls whenever there are changes to high risk processes. Continuously improve collection processes to reduce operational risks. Ensure proper identification of the material risks and maintaining an effective control enviro
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