Receptionist - UAE National - Dubai, United Arab Emirates - Central Trading Company

Central Trading Company

Verified Company

Dubai, United Arab Emirates

3 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers.

We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed.

Today, the Al Rostamani Group has come a long way since its birth in 1957.

Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community.

We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services.

Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Central Trading Company is the first company under the Al Rostamani Group.

It is one of the most valuable players in the automotive aftermarket representing a portfolio of 25 world renowned brands such as Michelin, Castrol and Blue Star.

Job Purpose:

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at the organization

Responsibilities:

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
Handles incoming calls promptly and transfers to concerned department/person to ensure that the caller's requirements are addressed in a timely manner
Ensures that all outgoing calls (international, faxes, staff personal calls) are logged properly for accounts purposes
File and maintain records
Transmit information or documents to customers, using computer, mail, or facsimile machine
Analyze data to determine answers to questions from customers or members of the public
Collect, sort, distribute, or prepare mail, messages, or courier deliveries
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area
Handles administrative functions (i.e. photocopying of office documents, incoming/outgoing fax) to provide support to the sales department
Additional: learn and assist in marketing activities in order to develop marketing knowledge

Job Requirements:

Qualifications

Completed 12 year of schooling
Bachelor degree holder preferable

Experience

2 years in customer service oriented organization

Knowledge & Skills

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Speaking — Talking to others to convey information effectively
Service Orientation — Actively looking for ways to help people
Performing Administrative Activities — Performing daytoday administrative tasks such as maintaining information files and processing paperwork

At Al Rostamani Group, we seek talented people who work hard to achieve great things.

We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision.

If this position represents an opportunity you wish to pursue, we invite you to apply.