Front Office Receptionist - Abu Dhabi, United Arab Emirates - Hawthorn Abu Dhabi

Hawthorn Abu Dhabi

Verified Company

Abu Dhabi, United Arab Emirates

3 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Assists in preregistration and blocking of rooms for reservation.
Thoroughly understands and adhere to proper credit, check

- cashing and cash handling policies and procedures.

Understands room status room status tracking.
Knows room locations, types of rooms available & room rates.
Must be sales minded. Presents options and alternative to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services if the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Possesses a working knowledge of the reservation department. Takes same day reservations and future reservation when necessary and knows the cancelation procedure.
Maintains guest room key storage and maintains, supervise access to safe deposit boxes.
Knows how to use front office equipment.
Process guest checkouts
Performing cashier related functions like posting charges to guest accounts, raising paid outs, currency exchange.
Follow procedures for issuing and closing safe deposit boxes used by guests.
Work closely with the housekeeping department in keeping the room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Performs cashiering task like bill/invoice settlement, posting charges to the guest, paids out, foreign currency exchange etc.
Uses proper mail, package and message handling procedures and record details in the courier mail register.
Advice guest of any messages, mail, faxes, etc. received for them.
Inform guest of the room safe and mini bar key and room key procedures.
Issue parking passes/validate parking tickets.
Communicate services and amenities of the hotel to guests.
Obtain proper identification for taxexempt guest and attach the form to registration card.
Direct bill person to escort guest and transport their luggage to the room.
Reads and initials the passon log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrence or request to the manager or assistant manager.
Knows all safety and emergency procedures is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.