Restaurant Hostess - Dubai, United Arab Emirates - La Cala Restaurant LLC
Description
For a brand new Spanish Fine Dining restaurant located on the rooftop of the Vida Creek Harbour Hotel we are looking for a creative, confident and outgoing individual who thrives in a social setting.
As a hostess at La Cala Restaurant, you are the first point of contact for our guests, setting the tone for their dining experience.
Your role involves creating a welcoming atmosphere, managing reservations, and ensuring a seamless flow of service to enhance guest satisfaction.
Summary of Responsibilities:
- Manage reservations with precision, ensuring accurate handling and optimal table allocation to enhance the overall guest experience.
- Proactively communicate with guests regarding wait times, providing transparency and managing expectations seamlessly.
- Collaborate with serving staff to maintain an organized seating plan, optimizing table turnover without compromising the fine dining ambiance.
- Ensure the Hostess area maintains an ambiance of sophistication and tranquility, contributing to an immersive and pleasant atmosphere.
- Acknowledge and celebrate special occasions for guests with a personalized touch, enhancing the sense of occasion in the fine dining setting.
- Proactively address guest needs, ensuring a comfortable and luxurious waiting area that reflects the establishment's commitment to excellence.
- Serve as a central point of communication between guests and serving staff, facilitating seamless coordination and enhancing overall service efficiency.
- Manage reservations and communicate effectively with the kitchen and serving teams to ensure smooth operations during peak dining hours.
- Efficiently manage and confirm reservations, ensuring meticulous records and timely communication.
- Demonstrate the highest standards of customer service and professionalism in handling reservation inquiries, catering to the exclusivity of fine dining.
- Maintain an organized reservation system, optimizing table turnover, and enhancing overall guest satisfaction within the refined atmosphere of a fine dining establishment.
- Offer insightful recommendations for alternate seating arrangements during peak times, contributing to the seamless flow of service.
- Resolve minor customer complaints promptly and diplomatically, showcasing a commitment to exceptional service recovery in a fine dining context.
- Escalate major concerns to the Line Manager with discretion, maintaining the reputation of the establishment.
- Uphold and enforce the uniform code as per the company's stringent standards, ensuring a polished and professional image in line with the fine dining atmosphere.
- Adhere to personal hygiene standards, reflecting a commitment to excellence.
- Leave a comprehensive handover for the morning shift, providing insights and updates to ensure continuity in service excellence.
- Actively participate in training sessions, staying informed about the latest menu offerings, wine selections, and service protocols relevant to a fine dining experience.
- Embrace opportunities for personal and professional growth, contributing to the overall refinement of the dining service.
- Thank guests sincerely as they leave, expressing genuine appreciation for their patronage.
- Extend a warm invitation for guests to return, ensuring a positive and lasting impression that aligns with the fine dining standards.
- Uphold and enforce the highest grooming and style standards, ensuring a polished and sophisticated image that aligns with the fine dining atmosphere.
Preferred Qualifications and Skills
- 56 years working in a luxury establishment.
- Excellent knowledge of fine dining service.
- Strong commitment to service.
Salary:
AED5,500.00 per month
Application Question(s):
- Are you currently in UAE?
Experience:
Restaurant Hostess: 2 years (required)
Language:
- Spanish (required)
Ability to Commute:
- Dubai (required)
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