Complaint Handler - Sharjah, United Arab Emirates - DAMAS MEDICAL CENTER

DAMAS MEDICAL CENTER
DAMAS MEDICAL CENTER
Verified Company
Sharjah, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Job description

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

Qualifications

  • 1+ years of experience as a Complaint Agent.
  • Proven customer support experience or experience as a Client Service Representative.
  • Ability to stay calm when customers are stressed or upset.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.

Language:


  • Arabic Language (required), English (required)

Experience:


  • Complaint Handler/
Customer Happiness: 1 year (required)


Language:


  • Arabic (required)
More jobs from DAMAS MEDICAL CENTER
See all jobs of DAMAS MEDICAL CENTER