Education Counsellor - Abu Dhabi, United Arab Emirates - IDP Education Ltd

IDP Education Ltd
IDP Education Ltd
Verified Company
Abu Dhabi, United Arab Emirates

2 weeks ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia. IDP's core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.


For over 45 years our global network of 93 offices has been helping students to achieve their goals through studying abroad.

By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities.

For more than 2,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe.


If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us as we undergo our digital revolution.


POSITION PURPOSE
Key Responsibilities;

  • Student Counselling
  • Delivering Results
  • Business Development
  • Customer Service
  • Client Relationships
  • Team Work
  • Communication

RESPONSIBILITIES

  • Counsel prospective students to identify appropriate study options including suitable courses and institutions.
  • Schedule and conduct phone discussions and office meetings to accurately convey course / program information whilst ensuring that each students' needs are being met. This includes advising students with respect to admissions requirements, processes and qualification options.
  • Support the student through the admissions, visa and pre departure processes.
  • Develop and maintain strong relationships with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.
  • Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.
  • Identify opportunities to generate leads and effectively leverage these opportunities. e.g. determine the prospective schools, universities, companies and scholarship bodies from where new leads can be derived and established effective relationships with them.
  • CRM system is used to support the end to end counselling process including the capture and follow up of all leads and opportunities to close sales.
  • Identify new business opportunities in consultation with the BUM
  • Maintain regular contact and activities with key accounts (schools, scholarship bodies)
  • Act with the highest level of accountability with students, clients and colleagues.
  • Assist students with onarrival issues or and refer to appropriate agencies where necessary
  • Build strong relationships with network counsellors to enable ongoing support of students onshore.
  • Attend client briefings, workshops and visits to institutions to support the development of knowledge of institutions and establish relationships with key contacts.
  • Work with Business Unit / Operations Managers and institution representatives to developing strategies to effectively promote institutions.
  • Act with integrity and professionalism in all interactions with client representatives.
  • Support Business Unit Manager / Operations Manager / Marketing Teams in the organisation of major promotional events such as interview programs, inhouse interview sessions and exhibitions, and other activities as required.
  • Provide input on marketing or promotional activities to encourage student numbers.
  • Promote IDP through activities such institution visits, seminars, exhibitions, student associations etc.
  • Assist in the identification of opportunities and threats within the local market.
  • Attend, lead and participate in office level meetings and activities to support sharing of information, knowledge and expertise for the benefit of the team as a whole.
  • Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between IDP's student placement and IELTS operations.
  • Follow up effectively with students and institutions to ensure enrolment activities are completed effectively.
  • Effectively present relevant information to students, clients and other key stakeholders as required.
  • Provide regular updates to line manager to inform them of progress, challenges and / or support that may be required.

WHAT WE'RE LOOKING FOR

  • Educated to bachelor's degree level or equivalent.
  • Fluent in English
  • Experience of working in a sales driven environment with a strong focus on achieving individual and team based targets.
  • Knowledge of education institutions, admission processes, immigration requirements and their international operations.
  • Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.).
  • Exc
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