Officer- Customer Service - Sharjah, United Arab Emirates - bankfab

bankfab

Verified Company

Sharjah, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Full-time

Sub Division: FAB Islamic Finance and NHL
Division: Consumer Banking Group
UAE

Company Description:

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance.

As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - togetherJob Purpose:

Meet and Greet NHL Customers, Provide extensive customer services to NHL customers in a professional and customer centric approach.

Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.

Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
Ensure processing error free transactions in a timely manner.
Encourage the customer to use the digital platforms (NHL App) to improve the service efficiency/experience and educate the customer how to use the APP
Receive and process the customer requests within the predefined timelines.
Generate leads/referrals from NHL walkin customers and route to Islamic branches.

Qualifications:

Minimum Qualification