Club Hostess - Dubai, United Arab Emirates - Stallion

Stallion

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Summary of Responsibilities:

Check the reservation system and inhouse guest information for the next meal period.
Notify the supervisor of any large group bookings or any reservations with special request, VIP etc.
Distribute reservations among all servers equally, informing them of all information necessary. Example, birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
Allocate all the reservations as per the floor plan.
Always answer the phone politely using a friendly tone and being informative.
The telephone must be answered on a maximum of three rings.
If a guest has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.
You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions, special events etc.
Understand the server and runner tasks in the outlet and provide assistance as required.
Have a fair idea about general information around the city.
To be aware of all the policies and procedures in the Hotel.
The hostess is a very important part of Your Restaurant's experience.
Always remember you are the first and the last person the guest sees. Therefore you are their first and last impression.
Other duties as assigned

Requirements:

Qualifications:

Excellent communication skills in English, both written and verbal, and fluency in either Russian, French, German, Italian or Spanish is mandatory
Previous customer service experience required
It is not mandatory to have hotel experience, a standalone restaurant role as a Hostess is also welcomed to apply
Open Table experience an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
High level of energy and professional at all times
Excellent personal presentation and grooming
High interest in fashion and lifestyle
Able to stand for long hours and work under the heat of Dubai

lease note that you must be eligible to live and work in Dubai.

Why work for Accor?

Job Types:
Full-time, Permanent

Salary:
AED2, AED2,500.00 per month

Application Question(s):