Branch Operations Manager, UAE National Only - Dubai, United Arab Emirates - Commercial Bank of Dubai
Description
DESCRIPTION:
Job Purpose:
Responsible for day-to-day Operations and Administration of the Branch, ensuring strict compliance with Bank's policies and procedures and support Branch Manager and District Operations Manager
Principal Accountabilities:
Supervise the performance of Head Teller / Sr.
Teller & Tellers, Customer Service Advisors (CSA) to ensure optimum productivity and high quality service in order to provide a range of general banking services to customers, so as to achieve the goals of the branch.
Responsible for open the teller day as per SLA and Cash and Security Documents as a Joint Custodian of the vault and CDMs ensuring that the optimum cash balance is maintained at all times.
Ensure excessive cash is not maintained and that any excesses to the branch cash vault limit are reported to admin department marking copy to Head of Product Controls & Governance for insurance reporting purposes.
Responsible for Control over Stationery usage and safe-keeping of security items such as Demand Drafts, Managers Cheques, Return cheques, security cheques, instant card stock Bank's stamps, etc.
Monitoring on a regular basis to ensure that all CC TV's in the branches are functioning properly and report any problems to the Establishment Administration Department.
Co-ordinate with Centralized Units at H.O. regarding day-to-day activities at Branch.
Authorize transactions above Tellers limits within the approved limit by reference to the instruments and supporting vouchers to ensure their validity and correctness and supervise their performance to ensure the timely delivery of service to enhance customer satisfaction.
Plan, organize, monitor and control the day-to-day services offered by CSAs and Tellers to ensure that timely delivery of the services as per SLA to enhance customer satisfaction.
To monitor that the Daily Transaction Ticket Bundles are filed by the assigned staff without any delay and to review the transaction journal entries to the daily vouchers/Cheques and tickets to ensure that the entries posted / recorded are adequately supported for valid transactions & are recorded correctly as to the amount & descriptions.
Check the postings carried out by Head / Senior Teller(s)/ Teller(s) against the transactions journal presented by them and sign on the report.
To review all branch transactions Journals and ensuring that the daily Tellers transactions journals have been checked initialed and filed as per the Bank's policy &procedure.
Any discrepancy identified should be immediately reported to Branch Manager and Head of Product Controls & Governance to eliminate the risk of financial loss to the Bank.
To comply with the Operational Risk Unit guidelines for managing of Operation Risk & ensure Internal Control risk procedures are in place at the Branches at all times.
Daily review of entries in and out of Suspense, Sundry, Rejection items, Account Receivables, Account Payables etc. (i.e. all transaction going through these accounts and not merely end of day, end of month or period balance)
Review GL balances to ensure that it corresponds with the subsidiaries and account of suspense nature such as, Suspense, Sundry, Rejection items, Account Receivables, Account Payables etc.
Review and authorize/verify the signatures release all documents (originals and scanned) pertaining to New Account opening, Remittances, Time-deposits, Safe Deposit Lockers, Loans, TFCs etc.
Respond to enquiries from Compliance & AML Unit in a timely manner & to review AML OMNI alerts and ensure the outstanding is zero on daily basis.
Respond to internal audit and customer genuine complaint within agreed that outward clearing, inward clearing and inward return timely delivered as per SLA.
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