Front Office Supervisor with Hotel Experience - Dubai, United Arab Emirates - Emirates Grand Hospitality
Description
POSITION TITLE:
FRONT OFFICE SUPERVISOR
Summary Description:
Supervises and assists in the smooth and efficient management of Front Office Operations. This includes guest check-in/check-out, Guest requests, concierge services and promotion of in-house activities. Assist all guest's requirements in an efficient, courteous and professional manner that maintains high standards of service and hospitality. Ensure that all non-residents and other visitors are helped and advised with regards to their general needs.
MEASUREMENTS
A)
Responsibilities and Duties:
- Be familiar with Hotel services, operational hours and ongoing promotions.
- Assist staff with expediting problem payments (e.g., problems processing credit card).
- Process all guest checkins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Anticipate soldout situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Block rooms in the computer and identify designated requirements and requests.
- Contact appropriate individual or department (e.g., valet, Housekeeping) as necessary to resolve guest call, request, or problem.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Coordinate with Housekeeping to track readiness of rooms for checkin.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to accounting specifications.
- Assist management in training, evaluating, counseling, motivating and coaching employees.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedure and comply with quality assurance expectations and standards.
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information. Deal with all guest complaints, problem solving, disturbances, special requests and other issues that may arise.
- Supervise Front Desk Staff and assist controlling overtime when necessary.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or costsavings.
Additional duties and responsibilities:
- Ensure integrity and confidentiality of information at all times.
- To perform any additional requirement, tasks and duties outside of his/her scope of work as deemed necessary by your Head of Department or the Management.
- Changes in business may require alterations to this Job Description.
Care of Equipment
- Ensures maintenance and careful handling of equipment used.
- Ensures timely reporting of malfunction or maintenance deficiency to appropriate area.
Training and Employee's Activities
- Attends scheduled trainings.
- Participates actively in companyinitiated employee activities.
Grooming and Hygiene
- Adheres to the specified hygiene and personal appearance standards of the hotel and surrounding area.
More jobs from Emirates Grand Hospitality
-
Painter/wood Polisher
Dubai, United Arab Emirates - 2 weeks ago
-
Reservation Agent
Dubai, United Arab Emirates - 3 weeks ago
-
Sales Coordinator
Dubai, United Arab Emirates - 3 weeks ago
-
Front Office Manager
Dubai, United Arab Emirates - 1 week ago
-
Cost Controller
Dubai, United Arab Emirates - 15 hours ago
-
Furniture Upholstery
Dubai, United Arab Emirates - 1 week ago