Night Supervisor - Sharjah, United Arab Emirates - CORNICHE HOTEL SHARJAH
Description
assisting with the overall operation of the hotel during the night time hours- Attending to guests' needs and requirements including check in and check out procedures
- Maintain presentation of key front of house areas to include some cleaning duties
- Deliver room service requests to guest rooms when required
- Handle telephone enquiries including basic hotel reservations
- Ensuring all systems, processes, and SOP's are uptodate and are regularly reviewed
- Coordinate all emergency procedures in the event of any incident in and around the hotel premises and grounds including fire and other serious incidents
- Undertake night audit procedures
- Responsible for the security and integrity of property and guests whilst on duty, whilst adhering to company policy and legislation
- Acting as a lobby host at key times
- Ensuring the team are performing tasks to the departmental SOP's
- Following up guest complaints and take appropriate guest recovery action
- Ensuring cash handling processes are followed at all times
- Ensuring that all documentation used during the Customer Journey is onbrand in delivery
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