Team Leader - Abu Dhabi, United Arab Emirates - BLS International Services

BLS International Services
BLS International Services
Verified Company
Abu Dhabi, United Arab Emirates

2 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
1. Creating smooth and efficient operations for team motivation.


  • Handling escalations of the customers as and when required.
  • Implement and maintain operational guidelines as set by the organization for the team.
  • Oversee operational cost, risk and audit activities.
  • Assist in interviewing, recruiting, training, performance evaluation, and promotion and termination activities.
  • Determine staffing requirements, work assignment and schedules for the Customer Service Executives.
  • Maintain a clean, safe and organized environment at the center.
  • Coordinate with Country Manager - UAE in different operational issues and promotional activities.
  • Implement operational improvement process based on the analysis of reports.
  • Coordination with Embassy as and when required.
  • Build rapport with Embassy officials to support seamless operations at BLS.
  • Specific projects to be undertaken as assigned by Management.
  • Periodic visits to the centers under their jurisdiction once in a quarter and reports to be send to Country Manager
  • Ensure team achieves their targets for Voice of Applicants collection, complaint logs, Application counts, Value Added Services and customer satisfaction
  • Ensure all incidents are documented.
  • Ensure all staffs are trained and updated with product and process
  • Ensure all counters are manned at all times
  • Monitor all direct and indirect repartees' for their efficiency and productivity.

Other Requirements.

  • Excellent communication and interpersonal skills
  • Working experience in Team Management
  • Working experience in business development/strategies for improving the business.
  • Working experience in client relationship management.


  • Language Proficiency

  • English, Italian & Hindi.


  • Competencies

  • Leadership/ Problem Solving / Taking Initiative / Decision Making / Team Player / Effective Communication.

Salary:
AED8,000.00 per month


Application Question(s):

  • Can you speak Italian language fluently?
  • Are you currently based in Abu Dhabi?

Education:


  • Bachelor's (preferred)

Experience:

Team Management: 8 years (preferred)
Operations Management: 8 years (preferred)
Business Development: 8 years (preferred)


Language:


  • English (preferred)
  • Hindi (preferred)
  • Italian (preferred)
  • Can you speak Hindi Fluently? (preferred)
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