Patient Coordinator - Dubai, United Arab Emirates - QMI Healthcare

QMI Healthcare

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

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Description

The Patient Coordinator's main job responsibility is to clearly explain treatment options and related costs.

The Patient Coordinator is a liaison between the doctor and the patient and assists in the gathering of information in the new patient experience, as well as coordinating a treatment plan with the doctor and presenting it to the patient.

They are knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the clients.

The Patient Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about their medical condition.

They also coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received and followed up on.

The Patient Coordinator may also be responsible for some internal accounting duties that support the practice's goals for profitability. They must be able to communicate well. In fact, the Patient Coordinator must be the best communicator in the practice. The number one responsibility of all employees is patient care and meeting patient needs. This guide outlines responsibilities that must be accomplished daily, weekly, and monthly. Additional responsibilities may be required, as needed.

KNOWLEDGE, SKILLS, AND ABILITIES

Indepth knowledge of dentistry and ability to describe procedures in simple language
Superb communication skills
Familiarity with computer systems
Customer service skills
Selfdirected
Excellent telephone skills
Influencing/negotiation skills
Organizational skills
Familiarity with DRG codes
Creative problemsolving skills
Keen understanding of scheduling and financial systems
Ability to function within a team environment as a supportive and positive contributor
Ability to work independently

KEY GOALS/BENCHMARKS OF ROLE

Positive patient reviews of the patient experience
Noshow and cancellation percentage less than 5%
Daily, monthly, and yearly production and collection goals achieved
Meets monthly and quarterly case acceptance and completion ratios for significant treatment
Maintains appropriate A/R ratio and A/R breakdown according to the Annual Plan goals for the practice

RESPONSIBILITIES (Job Specific)

Be present during comprehensive exams to understand patient treatment needs.
When necessary, be present during recare exams to understand patient treatment needs.
Ensure patients understand their treatment plan.
Handle objections to proposed treatment.
Present case fees and financial options to patients to facilitate the decision to say "yes."
Present or copresent the treatment plan and consent.
Educate patients, as necessary, regarding their dental benefits.
Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements.
Ensure patients are uptodate on their financial obligations.
Assist in maintaining and developing systems such as checklists to verify workflow and streamline patient care.
Ask satisfied patients for a referral/online testimonial.
Write or call patients that made a special impact on the office thanking them for being a patient.
Teamwork/Cross-Training
All front office team members need to look for projects to stay busy during slow periods.
Proactively communicate with the back office so they know any changes in the patient's financial status.
Participate in huddles by providing vital information for customer service and case acceptance.
Fully utilize administrative time to prepare for the next day.
Embody the practice philosophy in all actions and decisions.
Assist in maintaining the reception area and front office in a neat, orderly, and welcoming condition.