Guest Relations Agent - Dubai, United Arab Emirates - Mandarin Oriental Hotel Group
Description
Position:
Guest Relations Agent (Full time #536017)
Property / Office:
Mandarin Oriental Jumeira, Dubai
Location:
Dubai, United Arab Emirates
Responsibilities:
- Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
- Help the Guest Relations Manager to meet and greet guests.
- Prepare the Daily Communication Form.
- Handle amenity requests and other guest relations programmes
- Run and Participate in the VIPs meeting.
- Assists the Front Office during need periods.
- Handles guests' complaints.
- Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
- Establish individual guest's preferences and provide the service accordingly.
- Check and update arrival and departure reports for a better handling and anticipation of guest needs.
- Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
- Attend to specific guest's requests ensuring efficient and proactive service.
Skills & Qualifications
- Minimum 2 years of experience working in a 5star hotel environment.
- A minimum of 1 years of Front Office experience.
- Previous experience working in the Middle East Region is an advantage.
- Effective verbal and written communication skills in English. Arabic is an advantage
- Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS
- Strong problemsolving skills.
- Excellent communication skills.
- Able to multitask.
- The ability to work well in a team environment. Able to stand for extended period of time.
- Able to work flexible hours including evening, and overnight.
Advertised: 09 Aug 2023 Arabian Standard Time
Applications close: 31 Aug 2023 Arabian Standard Time
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