Front Office Agent - Abu Dhabi, United Arab Emirates - Shangri-La Hotels

Shangri-La Hotels
Shangri-La Hotels
Verified Company
Abu Dhabi, United Arab Emirates

3 weeks ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description
Front Office Agent (Service Associate)

Shangri-La Qaryat al Beri, Abu Dhabi

What we are looking for?

A warm and friendly personality.
A smiling and positive demeanour.
A can-do attitude.
Great communicator.
Desire to always deliver a five-star experience.
Efficiency and punctuality.
Previous experience in luxury hospitality/customer service.
Lives and breathes the Shangri-La Values.

What will you do?

Welcome the guests to Shangri-La Hotel
Complete initial check-in of all new guests.
Be present and attentive at all times.
Work with hotel colleagues to keep excellent service standards.
Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.
Be an ambassador for the brand & also for Abu Dhabi.
Bid farewell to departing guests and leave them with a fond memory.
Empathetically listen to client queries/complaints and work with colleagues/management to find solutions.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi


The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style.

To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units.

The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland.

The hotel is conveniently located next to a souk, offering a variety of shops under one roof.

It is only a ten-minute drive from the city's international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.

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