Reservation Agent - Dubai, United Arab Emirates - Royal Smart Lifestyle Travel & Tourism
1 week ago
Description
Job Summary:
Royal Smart Lifestyle Travel & Tourism is seeking to hire a highly organized and customer-focused individual to join our team as a Reservation and Tours Agent.
The Reservation and Tours Agent will handle inquiries, process reservations, and provide exceptional customer service while promoting our tour offerings.
Responsibilities:
- Handle customer inquiries and process reservations for accommodations and tours.
- Coordinate with accommodation providers and tour operators to secure bookings and arrange itineraries.
- Provide exceptional customer service by promptly addressing inquiries and concerns.
- Maintain accurate and organized reservation records and databases.
- Promote tour packages and make recommendations to enhance customers' travel experiences.
- Handle customer issues or complaints, seeking appropriate resolutions.
- Generate reports on reservation and tour statistics for analysis.
Qualifications:
- Bachelor's degree required; additional certifications in travel and tourism (preferred).
- Minimum 3 years' experience working in the Travel and Tourism sector.
- Proven experience in reservation or customer service roles, preferably in the travel industry.
- Excellent communication, organizational, and customer service skills.
- Familiarity with reservation systems, databases, and travel logistics.
- Ability to multitask, prioritize, and work in a fastpaced environment.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
Salary:
AED3, AED7,000.00 per month
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