Customer Service - Abu Dhabi, United Arab Emirates - International Market Group for General Services

International Market Group for General Services

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

JOB PURPOSE:

Directly reporting to Commercial Manager, responsible of acquiring new business from new and
existing customer and ensuring customer requirements are met at the highest level of quality.

DESCRIPTION:

Conduct intensive and structured prospecting for new and existing customer to identify and develop

new business that will contribute to the growth of 5PL Logistics Solutions.

Persuades customers that a products and services best satisfy their needs in terms of quality, price

and deliverables.

Provide market and customer feedback to the Commercial Manager.
Ensure that payment receivables are collected on time and in at best communication practice as

possible.

Work closely with Top and Senior Management to fulfil customer/client's requirements.
Build sustainable relationships and trust with customer accounts through open and interactive

communication.

Provide accurate, valid and complete information to customer.
Build and maintain effective customer relationships.
Prepare proposals, quotes, pricing in lieu with the received inquiries.
Anticipate customer/client's needs to provide appropriate solutions or recommendations to meet

their requirements.

Logistics Solutions.

Stay abreast of the market conditions and trends in the field pertinent to 4PL.
Meets personal and Customer Service Representative team KPIs.
Handle customer complaints provide appropriate solutions and alternatives within time limits; follow

up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.
Follow internal and external communication procedures guidelines and policies.
Sourcing, Selecting and Evaluating Freight Forwarding Agents.
Ensures smooth freight Commercial through proper coordination.
Ensures that all data at monitoring sheets are updated and accurate.
Prepares and submit Job File to Finance Department.
Ensures correctness of costing submitted.
Performs related activities as instructed by the Commercial Manager

QUALIFICATIONS & EXPERIENCE:

BS Degree in Business Administration or related course
Minimum of 3 Years' Experience working as a CSU
Thorough knowledge in Air/Sea Freight and Land Distribution
Proven Contract Logistics Sales Experience
With Customer Relationship & Pricing in lieu with customer inquiries, requirements and quotations

and proposals.