Partner Support Advisor - Dubai, United Arab Emirates - Property Finder

Property Finder

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey.

The company is one of the largest technology start-ups in the region and on a journey to becoming a Unicorn.

We are aspiring to create a lighthouse technology company which will have a lasting impact in the entire tech ecosystem in our geography.

Role Summary:

Responsibilities:

Serves customers by providing product and service information and resolving product and service problems.
Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
Ensures performance goals are being met consistently based on quality standards.
Support the team members and provide training on best practices.
Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.
Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
Make recommendations when policies and procedures need modification when problems arise.
Diagnose the technical problem at the customer end and identify the possible solution (s)
In case of code error, create a summary of the issue (s) and escalate it to the development team
Report to the Manager on any issues which require further action

Desired Qualifications:

One or more years' experience in related positions.
Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer
Excellent typing skills
Excellent English & Arabic (a MUST) language skills
Ability to communicate correctly and clearly with both internal and external customers
Excellent documentation skills Good comprehension skills

- ability to clearly understand and state the issues customers present Good composition skills
- ability to compose a grammatically correct, concise, and accurate written response