Female Arabic Guest Relation Officer - Dubai, United Arab Emirates - ELITE BYBLOS HOTEL

ELITE BYBLOS HOTEL
ELITE BYBLOS HOTEL
Verified Company
Dubai, United Arab Emirates

3 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
Welcoming guests in a friendly and professional way

  • Addressing and escalating customer complaints
  • Providing information about facilities, programs and other services
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Managerwhen needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards
  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customeroriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and timemanagement skills

Job Types:
Full-time, Contract


Ability to commute/relocate:

  • Dubai: Reliably commute or willing to relocate with an employerprovided relocation package (required)

Application Question(s):

  • Must be Female

Experience:

Guest Relation Officer: 2 years (preferred)


Language:


  • Arabic & English (preferred)
More jobs from ELITE BYBLOS HOTEL
See all jobs of ELITE BYBLOS HOTEL