Operations and Customer Service Representative - Abu Dhabi, United Arab Emirates - IENGLISH LANGUAGES INSTITUTE

IENGLISH LANGUAGES INSTITUTE

Verified Company

Abu Dhabi, United Arab Emirates

3 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Responsibilities:

Customer Service: Serve as the primary point of contact for Arabicspeaking students, providing assistance, answering inquiries, and resolving issues promptly and effectively.
Enrollment Support: Assist students with the enrollment process, including registration, course selection, and payment procedures, ensuring a seamless experience from initial inquiry to enrollment.
Administrative Support: Perform various administrative tasks such as maintaining student records, scheduling classes, and coordinating with instructors to ensure class availability meets student demand.
Feedback Collection: Gather feedback from students regarding their experiences and satisfaction levels, and relay this information to management to continuously improve our services.
Problem Resolution: Address any concerns or complaints raised by students promptly and professionally, striving to find satisfactory solutions and maintain positive relationships.
Collaboration: Work closely with other team members, including instructors and administrative staff, to coordinate efforts and ensure a cohesive and supportive environment for students.
Continuous Improvement: Proactively identify areas for improvement in processes and procedures related to customer service and operations, and contribute ideas to enhance the overall student experience.

Qualifications:

Fluency in Arabic and English, with excellent verbal and written communication skills in both languages.
Previous experience in customer service or a related field is preferred.
Strong interpersonal skills and the ability to build rapport with diverse individuals.
Excellent organizational skills and attention to detail.
Ability to multitask and prioritize tasks effectively in a fastpaced environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Flexibility to work evenings or weekends as needed.

Experience:

- customer service: 2 years (required)

Language: