Head of Customer Success - Dubai, United Arab Emirates - Nathan & Nathan Human Resources

Nathan & Nathan Human Resources

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Our client is a leading SaaS platform based in Paris, specializing in legal tech and government projects.

Our innovative solutions serve clients across the globe, and we are currently seeking a dynamic Head of Customer Success for the MEA region.

Responsibilities:

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Team Management:

Lead and manage the Customer Success team, ensuring their development and success.

Foster a collaborative and highperformance culture within the team.
Provide guidance and mentorship to team members, some of whom have approximately 10 years of experience.

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Customer Engagement:

Develop and execute strategies to maximize customer satisfaction, retention, and expansion within the MEA market.

Drive customer success initiatives, including upsell and crosssell opportunities.

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Sales Cycle Management:

Collaborate with the sales team to define account planning and execute expansion strategies with key accounts.

Actively participate in sales cycles, providing support and expertise to help the team close deals.

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Project Management Assistance:

Assist in project management, ensuring successful implementation and adoption of Dilitrust's solutions.
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International Experience :

Possess a minimum of 15 years of professional experience, including at least 10 years in multicultural/international management.

Strong familiarity with the MEA market, particularly in Africa and GCC regions.

Qualifications:

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Proven experience in SaaS, preferably in the legal tech industry
:

Demonstrated success in managing customer success teams and driving business growth.
Expertise in account management, upselling, and crossselling strategies.
Project management skills and the ability to assist in overseeing successful implementations.
Familiarity with the MEA market, with a focus on Africa and GCC regions.