Abdallah Mohamed

Experienced and passionate Spa Manager with a proven track record in delivering exceptional customer service and driving business growth. Skilled in providing a wide range of high-quality treatments and ensuring the cleanliness and hygiene of treatment areas. Proactive team player with a strong work ethic and a dedication to creating a fantastic experience for clients. Seeking an opportunity to contribute to a renowned spa and further enhance my skills and expertise

P R O F E S S I O N A L E X P E R I E N C E Rixos the Palm Hotel, Dubai UAE • SPA Manager 11/2022- Present Anjana SPA. Managed daily spa operations, overseeing a team of 20 + and successfully increasing customer satisfaction by 70% through improved service delivery and staff training. Developed and implemented marketing strategies resulting in a increase in spa bookings. Maintained cleanliness and hygiene standards to ensure a safe and comfortable environment for all guests. ► Training programs to improve therapist skills resulting in 95% positive customer feedback. Skilled in budget management and customer service, consistently boosting service quality and client return rates. ► Created and executed promotional campaigns resulting in a 30% increase in new customer acquisition. ► Streamlined inventory management process, reducing costs by 10% without compromising product availability. ► Effectively managed and motivated a team of spa therapists resulting in improved customer satisfaction and increased productivity. ► Established strong and positive relationships with clients, ensuring their needs and preferences were consistently met resulting in increased repeat business. ► Successfully resolved customer complaints and operational challenges to maintain a seamless and enjoyable spa experience for all guests. ► Hired trained and dismissed employees as necessary. ► Skilled with managing payroll and ensuring timely employee payments. ► Adept at communicating effectively with staff members to encourage productivity ► Proficient in the use of MS Office applications to track inventory, Ability to negotiate with suppliers ► Ability to work various shifts including weekends and evenings ► Good problem solving and people skills ► Managing the SPA marketing like Google Ads - TripAdvisor - SPA Website and other apps in the UAE. ► Managing the 3-Apartment staff accommodation ► Creating new treatment as Massage or Hammam Rixos Saadiyat Island Hotel, Abu Dhabi UAE • SPA Manager 11/2023 - 03/2024 Anjana SPA. Managed daily spa operations, overseeing a team of 20 + and successfully increasing customer satisfaction by 70% through improved service delivery and staff training. Developed and implemented marketing strategies resulting in a increase in spa bookings. Maintained cleanliness and hygiene standards to ensure a safe and comfortable environment for all guests. ► Training programs to improve therapist skills resulting in 95% positive customer feedback. Skilled in budget management and customer service, consistently boosting service quality and client return rates. ► Created and executed promotional campaigns resulting in a 30% increase in new customer acquisition. ► Streamlined inventory management process, reducing costs by 10% without compromising product availability. Wyndham Hotel, Doha Qatar • Assistant Recreation Manager 04/2019 - 10/2020 Assisted in the management of spa operations, including staff scheduling, inventory management, and client relationship management. Provided exceptional customer service and performed a wide range of spa treatments. Collaborated with the marketing team to develop and implement promotional activities. ► Managed staff schedules and ensured adequate coverage to meet customer demand resulting in a 30% increase in productivity. ► Delivered good services to clients, consistently achieving positive feedback scores above 90% Hilton Hotel, Doha Qatar • Assistant SPA & Recreation Manager 01/2014 - 12/2018 Eforea SPA. Assisted in the management of spa operations, including staff scheduling, inventory management, and client relationship management. Provided exceptional customer service and performed a wide range of spa treatments. Collaborated with the marketing team to develop and implement promotional activities. ► Managed staff schedules and ensured adequate coverage to meet customer demand resulting in a increase in productivity. ► Delivered spa treatments to clients, consistently achieving positive feedback scores above 90%. ► Assisted in the development of marketing materials and events, resulting in a 20% increase in spa bookings.

E D U C A T I O N Degree • IGI Hotel Management, Egypt. Graduation Year (2008) Diploma • SPA Management, Qatar. Year (2017