Abdulhannan Bhikha

Experienced individual with an established history of working in the Automotive industry in the UK and UAE. Brand experience and knowledge of Honda, Lexus and Toyota at main dealership level. Independent used car experience is derived from premium brands such as Audi, BMW and Mercedes. Possessing in-depth knowledge and experience of Automotive Sales and Operations, this provides a competitive edge when coupled with a customer centric attitude. Entrepreneurial flair with a visionary management style provides the aptitude to respond to change. Dealing with high net worth individuals and leaders of industry provides the ability to communicate effectively at all levels. Passionate about achievement of goals and being the best in what I do.

Al Futtaim Group Co LLC, Dubai, United Arab Emirates                                                                                                                                                                   May 2014 – Present

Sales and Operations Analyst (Automotive Division), December 2017 – Present

• Saved the company an annual AED 3 million in cash flow costs by developing a tool that allowed the company to obtain payment from partner banks faster by 2 days and developed this with an effective follow up process.
• Introduced and Implemented Trade Cycle Management principles to the business.
• Implemented Residual Value Products such as B2C Leasing, Personal Contract Purchase, Lease Purchase and B2B Leasing.
• ­Effectively engaging with the SMT.
• Designed process flows and SOP’s by directing a resource to prepare in Blue Works.
• Defined measures to help build the Residual Value matrix and calculations.
• Designed, built and delivered the Trade Cycle Management principles project to include an effective Customer.
• Prepared and delivered training programs for our RV products and Leasing to the Sales teams across our automotive brands.
• Devised the Customer Experience strategy for our Customer Contact Centre parallel to the Business Development Unit. 
• Effective delivery in presenting enables me to be strong in influencing senior stakeholders and high-impact decision-making. 
• Build collaborative relationships with management and finance teams across our automotive business to include our used car business, Automall, which stocks approximately 1400 vehicles outside of our main distribution networks.
• My current role engages me with our B2B team to develop a strong process for Contracts and Tenders in UAE, Oman and Qatar.
• Customer centricity and the customer journey have always been my focal point in successful development and deployment of any project.

Finance and Insurance Manager (Toyota New and Pre-Owned Cars), May 2014 – December 2017   

• Transformed a team to achieve New Car Target IPRU of AED 3550 achieved 103% consistently; Pre-Owned Target IPRU AED 1950 achieved 109% during 2017 for F and I income.
• Average F and I income AED 440,000 per month with Finance penetration of 70% against average of 160 units per month in my team of 9 Sales Executives (6 New Car and 3 Pre-Owned).
• Managed showroom objectives, customer satisfaction, sales forecasts, sales team diary, deliver sales training frequently and monitor test drive ratios. Achieved average test drive ratio of 17%, which was only 5% when I inherited the team. Resulting in increased unit sales and engaged the customer early to close the deal.
• Developed and mentored a team of 9 Sales Executives to deliver on individual targets over a period of 12 months, by focusing on increasing test drive ratios, diary management and customer satisfaction
• Recipient of the Branch Sales Manager Award for the most “Motivational Manager 2016”.
• Effectively handled daily sales and customer meetings, sales calls and sales management tasks, increasing my team’s sales figures.

Beauchamp College, Oadby, Leicester, United Kingdom

1992 - 1996

GCSE: Successfully Passed 11 GCSE Subjects: English Language, English Literature, Personal and Social Education, Mathematics, Business Education, The Sciences: Double Award, Physics, Integrated Humanities, Law

A’ Levels: Successfully Passed Advanced Level of Secondary Education: Mathematics, Geography

De Montfort University, Leicester, United Kingdom

1996 -1997

BSc Engineering: Successfully Passed Foundation Year: Mathematics - C+, Science - C, Applications of IT/Technical Communications - C, Professional Skills - B+, Business Studies - B+

Certifications:

RSA Examinations Board 1997 - NVQ Administration Level 2: Pass

ITC - City & Guilds 2006 Certificate in General Insurance for the Motor Industry: Pass