Abins ka

Business Development and Administrative Operations with CRM expertise professional with 8+ years of experience in roles where office administration, documentation, MIS reporting, and operational coordination were core responsibilities. Extensive hands-on involvement in supporting management, maintaining records, coordinating across departments, and assisting with audits and compliance activities. Strong proficiency in MS Excel, Google Workspace, and CRM/ERP systems.

Sales Coordinator and CRM Specialist with 8 years of experience in sales operations, lead management, and administrative coordination across education and service sectors. Experienced in CRM systems including Salesforce, Zoho, and LeadSquared, managing digital enquiries, pipeline tracking, and structured follow-up workflows to improve conversions. Skilled in MIS reporting, sales dashboards, documentation control, and cross-department coordination, with hands-on experience supporting large sales teams, training staff, and streamlining operational processes.

Bachelor of Commerce in Finance and Taxation from Mahatma Gandhi University with academic focus on financial management, accounting, auditing, taxation, and organizational administration. Also completed a Diploma in Logistics and Supply Chain Management from CILT UK covering logistics documentation, inventory control, procurement processes, and compliance reporting.