Aera Raymundo

Abu Dhabi, أبوظبي

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engineering Freelancer

About me:

Enthusiastic and Resourceful Front Desk Associate with 6 years Hospitality experience in reputable Hotels.Experience in assisting in the ef?icient management of Hotel Operations.Seeking to apply my knowledge of Hotel logistics and customer service best practices to the Front Desk Associate role in your company.

Education:

Bachelor of Science in Tourism Management
Manuel S. Enverga University Foundation, Inc.
University Site, Barangay Ibabang Dupay, Lucena City, Philippines 

June 2009 to October 2013

Experience:

*Diamond Hotel Philippines/October 20, 2016- July 3,2021 (5-star Hotel)
Position: Senior Front Desk Associate
Serves visitors by greeting, welcoming, and directing them appropriately.
Register guests and assigns rooms.
Cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Receiving and sorting daily mail
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
*The Heritage Hotel Manila(Millennium and Copthorne)/February 20, 2015- September 20, 2016 (4-star Hotel)
Position: Front Desk Associate
Serves visitors by greeting, welcoming, and directing them appropriately.
Register guests and assigns rooms.
Cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Receiving and sorting daily mail
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

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