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Ahmed Refaei

Ahmed Refaei

Sr.Call Center Quality Analyst

Customer Service / Support

Dubai, دبي

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About Ahmed Refaei:

Creative and business-savvy Analyst and Communications professional with 9 years of progressive experience across abroad range of varied telecommunication industry segments. Proven ability to combine vision, ingenuity, and strong business acumen with well-developed leadership qualities to provide solutions, and also to support campaign lunches, and products for success.

Experience

Noon.com, Oud Metha, Dubai  (Senior-Quality Analyst) Dec. 2020 - present 

Noon.com, Oud Metha, Dubai  (Quality Analyst)  June 2018 - Nov. 2020 

Etisalat UAE, Dubai Outsource Zone, Dubai Mar. 2017 - May 2018 

Education

Certificate of Guidance 
Technology Village Center, Egypt.     Certificate in Soft skills                        
International Computer Driver’s License (ICDL)  
Customer Analytics  
Data Analysis Using Excel 

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