Ajwad Bou Ismail

Highly skilled Operation manager with more than 18 years of professional experience in Facility management, Catering, Restaurant & Retail industry. Managerial experience in handling operational budget, mobilizing new sites, implementing quality management system, and product development to meet consumer, regulatory and operational needs.

Provide a leadership avenue for the teams to be able to escalate their concerns to enable prompt resolution of the same

Develop and implement the F&B business and brand portfolio strategy

Monitor and control the cost of operations to ensure highly productive and profitable division

Establish monthly and annual sales objectives, in line with overall sales targets

Manage low-performing outlets to drive quick, sustained and effective turnaround in performance

Prepare an annually operations audit plan and monitor its implementation

Conduct regular outlets visits to ensure the highest levels of performance, management, staffing levels, customer service, HOH management and overall look and feel

Develop and update SOP, ensuring all operational gaps and risks are mitigated through these procedures

Ensure back of house operations comply with standard procedures and follow strict food handling and preparation practices to achieve the highest level of food consistency

Bachelor's degree Hotel & Tourism Institute